Returns
We understand that sometimes things don't work out! If you're not satisfied with your purchase within the first 30 days, it's easy to return — as long as the item is unused and in original condition.
We do not offer direct exchanges at this moment. If you need a different size, color, or style, please return the original item for a refund and place a new order on pediped.com.
Please note that we are only able to accept returns on items purchased on pediped.com.
Domestic Return Policy
- Shoes must be unworn, unused, and in original condition with all tags and packaging intact. pediped® reserves the right to refuse worn or damaged merchandise.
- Customers who purchased Checkout+ are eligible for free return shipping on their first return from an order. Additional returns may be subject to a return shipping or restocking fee, which will be calculated and displayed during the return process.
- Customers who did not purchase Checkout+ are responsible for return shipping costs and must purchase a return label through our Return Portal.
- Items marked "Final Sale" are not eligible for return.
- Original shipping charges are non-refundable.
- Returns are processed after the merchandise is received and inspected.
- Approved refunds will be issued to the original payment method.
- We do not offer direct exchanges. To purchase a different size, color, or style, please place a new order on pediped.com.
- Returns for purchases made with a gift card will be refunded as store credit to the customer’s pediped® account.
International Return Policy
If you are not satisfied with your purchase, we will accept the return of eligible products in unused, original condition within 30 days of the purchase date.
International customers are responsible for all return shipping costs. pediped® does not provide prepaid return labels for international returns.
After initiating your return through our Return Portal, please ship the package using the carrier of your choice. We recommend using a trackable shipping method, as pediped® is not responsible for return packages that are lost or damaged in transit.
Please send international returns to:
PEDIPED FOOTWEAR
19907 E Walnut Dr S Unit A
City of Industry, CA 91789
We do not accept returns after 30 days. Approved refunds will be issued to the original payment method. Please allow 3–5 business days after your return is received for it to be inspected and processed.
We do not offer direct exchanges for international orders. Customers who need a different size, color, or style must place a new order.
How to Initiate a Return
- Visit our Return Portal.
- Enter your order information and select the item or items you would like to return.
- Follow the instructions provided to complete your return request.
- If you purchased Checkout+, an eligible prepaid return label will be provided through the portal.
- If you did not purchase Checkout+, you are responsible for the return shipping cost and must purchase a label through the Return Portal.
If you would like a different size, color, or style, please place a new order separately on pediped.com. Replacement items are subject to current pricing and availability.
EU Return Policy
If you are a consumer residing in the European Union, you have a legal right to withdraw from your purchase without giving any reason. We will accept withdrawing from your purchase within 30 days of receiving. Please use the RETURN PORTAL above to submit your request before withdrawal period expires. After submit your request, you will receive a confirmation email. Please pack and mail back your items at your own cost of shipping to the address above. You must send back without undue delay and no later than 14 days from the date you submit the withdrawal. Once the package arrives, our team inspects as you would be permitted to do in a retail store. Your are responsible for any diminished value. Afterwards, we will refund the cost of goods and standard outbound shipping charge paid with the order to your original payment. You are also able to contact us at hello@pediped.com regarding your request of withdrawal.
Gift Returns
If you received a gift that you would like to return, the item must currently be available for sale on our website and must not be marked “Final Sale.”
Eligible gift returns will be issued as store credit. Please contact our customer service team at hello@pediped.com for assistance.
Price Adjustments
We do not offer price adjustments on marked-down items. Items purchased with a promotional code, coupon, or other discount are not eligible for price adjustments. Please refer to the specific promotion’s terms and conditions for additional details.
We're here to help!
If you have any questions about our return and exchange policy, feel free to reach out to our customer service team at hello@pediped.com.