How to Initiate a Return or Exchange

1. Visit our Return Portal.
2. Choose whether you'd like to return or exchange your item and provide the necessary details.
3. Pediped offers Checkout+ to customers for free return shipping. Customers who take advantage of Checkout+ will receive a prepaid return label through our portal. Customers who opt out are responsible for return shipping costs and must purchase their label through our return portal.

Domestic Return Policy

• Shoes must be unworn, unused, and in original condition with all tags and packaging intact. pediped® reserves the right to refuse worn or damaged merchandise.
• For domestic customers with Checkout+, the first return or exchange is free. For any additional returns or exchanges, a restocking or shipping fee will apply and will be calculated and displayed during the return process.
• Items marked "Final Sale" are not eligible for return or exchange.
• Shipping costs are non-refundable.
• Returns are processed after we receive your items. Refunds will be issued to the original payment method once the returned shoes have been inspected.
• Exchanges are subject to product availability. If the item you want is out of stock, you may choose store credit or a refund.
• Any returns on purchases made with a gift card will result in a credit being issued to the customer's pediped® account.

International Return Policy

If you are not happy with your purchase for any reason, we will gladly accept the return of any product in its unused, original condition for a refund of the purchase price within 30 days of the delivery date.

For international returns (including European Union), the customer is responsible for return shipping costs. pediped® does not provide prepaid shipping labels for international returns. After initiating your return in our portal, you will be directed to ship the package via the carrier of your choice. We recommend using a traceable delivery method. Please send returns to:

PEDIPED FOOTWEAR
19907 E Walnut Dr S Unit A
City of Industry, CA 91789

We do not accept returns after 30 days of delivery. Refunds will be issued to your original form of payment. Please allow 3–5 business days for your return to process.

EU Right of Withdrawal

If you are a consumer residing in the European Union, you have a legal right to withdraw from your purchase without giving any reason. We will accept withdrawing from your purchase within 30 days of receiving.  Please use the RETURN PORTAL above to submit your request before withdrawal period expires. After submit your request, you will receive a confirmation email. Please pack and mail back your items at your own cost of shipping to the address above. You must send back without undue delay and no later than 14 days from the date you submit the withdrawal. Once the package arrives, our team inspects as you would be permitted to do in a retail store. Your are responsible for any diminished value. Afterwards, we will refund the cost of goods and standard outbound shipping charge paid with the order to your original payment. You are also able to contact us at hello@pediped.com regarding your request of withdrawal. 

Gift Returns

If you have received a gift that you would like to return, the item must currently be for sale on our website and not marked "FINAL SALE" to be eligible. If your item is eligible for a return, please contact customer support at hello@pediped.com. 

Price Adjustments

We do not offer price adjustments on marked-down items. Items purchased using a promotion code or other discount are not eligible for a price adjustment. See the specific promotion for details.

We're here to help!

If you have any questions about our return and exchange policy, feel free to reach out to our customer service team at hello@pediped.com.