We understand that sometimes things don't work out! 

If you’re not satisfied with your purchase within the first 30 days, it's easy to return or exchange — as long as the item is unused and in original condition.

Please note that we are only able to accept returns or exchanges from items purchased on pediped.com.

How to Initiate a Return or Exchange

1. Visit our Return Portal.
2. Choose whether you’d like to return or exchange your item and provide the necessary details.

3. Pediped offers Checkout+ to customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our customer portal.

Domestic Return Policy

• Returns and exchanges are accepted within 30 days of the purchase date.
• Shoes must be unworn, unused, and in original condition with all tags and packaging intact. pediped® reserves the right to refuse worn or damaged merchandise.
• For domestic customers, the first return or exchange is free! For any additional returns or exchanges, a restocking or shipping fee will apply and will be calculated and displayed during the return process.
  
• Items marked “Final Sale” are not eligible for return.
• Shipping costs are non-refundable.
• Returns are processed after we receive your items. Refunds will be issued to the original payment method once the returned shoes have been inspected.
• Exchanges are subject to product availability. If the item you want is out of stock, you may choose store credit or a refund.
• Any returns on purchases made with a gift card will result in a credit being issued to the customer’s pediped® account. 

International Return Policy

If you are not happy with your purchase for any reason, we will gladly accept the return of any product in its unused, original condition for a refund of the purchase price (within 30 days of the purchase date).

For international customers, the customer will pay for return shipping. Pediped® will not provide shipping labels for any international returns. After you initiate your return in our Redo portal (see the Return Portal below), you will be prompted to take the package to the nearest carrier of your choice and pay for shipping. When choosing a carrier, we recommend using a traceable delivery method. The address to send the items back will be:

PEDIPED FOOTWEAR
19907 E Walnut Dr S Unit A
City of Industry, CA 91789

Please note that we do not accept returns after 30 days. You will be issued a refund for your returned item(s) on your original form of payment. Please allow 3-5 business days for your return to process.

Gift Returns

If you have received a gift that you would like to return, the item must currently be for sale on our website and not marked "FINAL SALE" to be eligible. If your item is eligible for a return, please contact customer support at hello@pediped.com. 

Price Adjustments

We do not offer price adjustments on marked down items. Items purchased using a promotion code or other discount are not eligible for a price adjustment. See the specific promotion for details.

We're here to help!

If you have any questions about our return and exchange policy, feel free to reach out to our customer service team at hello@pediped.com.