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pediped® footwear wants you to be happy with your purchase. We stand behind our products 100%, and if you are not satisfied with your purchase, you may exchange or return any pediped® footwear product in its original condition within 30 days; we can replace any defective merchandise within 90 days (Terms & Conditions apply*).

How do I return or exchange an order from www.pediped.com?

We are sorry you are not 100% satisfied with your purchase. Simply follow the instructions below for your return/exchange. Please feel free to email customerservice@pediped.com with any questions.

Step 1: Request a return/exchange online

1. Login to My Account and click on Order History.
2. Click on the Details button next to the order with the items you wish to return/exchange.
3. Check the box to the left of the items you wish to return or exchange, then click Return/Exchange Items.
4. Please click either the circle next to Return OR the circle next to Exchange, then specify a reason from the drop-down menu.
5. For Returns, please enter your email address and payment information (for any applicable charges). For Exchanges, please enter your billing and shipping addresses, email address, and payment information (for any applicable charges). Click Submit.
6. You will be taken to a confirmation page that says “Your exchange/return request is complete.” Please include a printed record of your return/exchange in your shipping box along with your merchandise. To print this record, click the Print button on the right side of the screen. Use your browser’s print settings to print the page.

Step 2: Ship original merchandise back to pediped®:

1. Package the return/exchange page and the original merchandise with appropriate shipping materials.
2. Use a courier of your choice to ship the package. pediped® highly recommends a courier such as UPS or FedEx that provides a tracking number for your shipment. Please ship the package to
   pediped® footwear
   Attn: Exchange/Return Dept.
   1191 Center Point Dr.
   Henderson, NV 89074
   Please note: pediped® footwear is not responsible for any lost or damaged merchandise and does not reimburse shipping charges unless there is a manufacturer defect.
3. Please allow 3-5 days in addition to shipping time for your order to be processed.

If a credit for the merchandise needs to be issued, a credit for the value of the returned merchandise will appear on the original credit card used at the time of purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company. If a shipping error occurred on our part (that is, pediped® shipped you the wrong shoes), we will gladly reimburse you for your return ground shipping charge upon receipt of your merchandise. Shipping reimbursement will be credited to the original purchase credit card and the correct merchandise will be promptly sent to you at no charge.

What if I want to return/exchange a purchase that was not from pediped.com?

Exchanges may be provided if the merchandise was purchased at a registered pediped® footwear retailer. However, items are not eligible for a return unless they were purchased at www.pediped.com or via phone with our customer service representatives. To exchange merchandise purchased from an authorized pediped® retailer, follow these steps:

1. Please download, print, and fill out our Exchange Form and include it in your package.
2. To cover shipping costs for the new item, please include a credit card number or a check payable to pediped® footwear for $5 (Continental US), $10 (Alaska, Hawaii, Canada), or $15 (International). Exchanges will not be processed without payment.
3. Package your original merchandise, payment method, and completed Exchange Form with appropriate shipping materials and use a courier of your choice to ship the package. pediped® highly recommends a courier such as UPS or FedEx that provides a tracking number for your shipment. Please ship the package to
   pediped® footwear
   Attn: Exchange/Return Dept.
   1191 Center Point Dr.
   Henderson, NV 89074
   Please note: pediped® footwear is not responsible for any lost or damaged merchandise and does not reimburse shipping charges unless there is a manufacturer defect.
4. Please allow 3-5 days in addition to shipping time for your exchange to be processed.

What if I want to return/exchange merchandise received as a gift?

Exchanges or store credit may be provided if the gift was purchased at a registered pediped® footwear retailer. We can process a return only if the gift was purchased at www.pediped.com or via phone with our customer service representatives. To exchange a gift or request store credit:

1. Please download, print, and fill out our Return/Exchange Form and include it in your package.
2. If you wish to make an exchange, please include a credit card number or a check payable to pediped® footwear for $5 (Continental US), $10 (Alaska, Hawaii, Canada), or $15 (International) for the cost of shipping the new item. Exchanges and returns will not be processed without payment.
3. Package your original merchandise and completed Return/Exchange Form with appropriate shipping materials and use a courier of your choice to ship the package. pediped® highly recommends a courier such as UPS or FedEx that provides a tracking number for your shipment. Please ship the package to
   pediped® footwear
   Attn: Exchange/Return Dept.
   1191 Center Point Dr.
   Henderson, NV 89074
   Please note: pediped® footwear is not responsible for any lost or damaged merchandise and does not reimburse shipping charges unless there is a manufacturer defect.
4. Please allow 3-5 days in addition to shipping time for your return/exchange to be processed.